Bilingual Donor Engagement Officer

Impact Starts at UNICEF Canada

JOIN OUR TEAM AS BILINGUAL DONOR ENGAGEMENT OFFICER

Are you looking to use your knowledge, skills and talents to make a direct impact on the lives of children?

Consider joining UNICEF Canada – one of Canada’s most respected and historic charities – and be part of a high-impact, mission-driven team working across Canada and globally to create a better world for children.

UNICEF Canada is seeking to recruit a talented and high-performing individual in the role of Bilingual Donor Engagement Officer.

Position Details

Position Title: Bilingual Donor Engagement Officer

Salary Range: $50,700 to $51,700 annually and 3 weeks paid vacation

Work Location: Toronto

Work Environment: In-person position; 5 days a week.

Why UNICEF & UNICEF Canada?

UNICEF is the world’s most powerful force for children. Across 190 countries and territories, and in the world’s toughest places, we provide and advocate for education, health and nutrition services. Protect children from violence and abuse. Bring clean water and sanitation to those in need. Keep them safe from climate change and disease. Serve as the world’s largest provider of vaccines. Before, during and after emergencies, we’re on the ground with life-saving help and hope. The needs of children around the world continue to increase and the role of UNICEF is more important than ever.

UNICEF Canada is one of 32 National Committees (NatComs) located in high-income countries around the world. Our team exists to fundraise for UNICEF’s highest priorities and to work neutrally with governments and the private sector in Canada and internationally to advance the rights and well-being of children and youth.

As UNICEF Canada prepares to launch a bold new Strategic Plan in 2026, our policy and advocacy agenda will be more important than ever as we work to drive change on behalf of children around the globe.

Be part of this next phase of impact!

Position Description

The Bilingual Donor Engagement Officer is responsible to provide inspiration and support through dynamic communications and engagement to our supporters / donors. Some of the high level responsibilities include building supporter confidence and trust in the UNICEF brand, increasing satisfaction with supporters through day-to-day exchanges and solutions as well as creating supporter loyalty in order to attain a long term relationship through excellent donor servicing and interaction with other departments. The position will also provide reception support to the Toronto Office.

Key Responsibilities

Customer Service (65%)

• Perform inbound & outbound call management providing First Call Resolution
• Represent the UNICEF brand mission and values through verbal and written communication
• Utilize opportunities to cross-promote programs
• Answer supporter / donor correspondence (mail, e-mail)
• Support acquisition & loyalty campaigns by cross promotion and upselling
• Build on partnerships and promotions by informing supporters about current initiatives
• Translate information / materials required for administration
• Transfer inquiries to appropriate UNICEF staff members
• Assists with follow-up correspondence/communication with donors.

Data Entry/Processing (20%)

• Respond to supporter / donor inquiries regarding tax receipts, donation processing, order status, address changes, changes to monthly giving
• Accurately process donations in a timely manner as required
• Accurately process supporter orders as required
• Administrative duties as assigned
• Ensure that all training documentation is current and updated as required
• Recommends, implements and communicates procedural changes to improve donor administration

Administrative Support (15%)

• Welcome visitors and provide reception support
• Answer supporter questions & take donations from people coming to the Toronto Office.
• Administrative support as required

Qualifications

• Secondary School Diploma
• Minimum 3 years of previous call center / customer service experience.
• MS Office (Word, Excel, PowerPoint, Outlook), Raiser’s Edge
• Excellent verbal and written communication skills in both English and French
• Excellent at multi-tasking and thrives in a fast-paced environment
• Strong time management skills
• Must be able to draft formal business correspondence and accurately enter information in various databases.
• Effective Listening Skills
• Proactive ability to solve problems and effectively provide donors with customized solutions

An Employer of Choice:What We Offer

UNICEF Canada is where diverse talent and passion come together to create extraordinary impact for every child. We are committed to being an employer of choice and building a culture that is inclusive, ambitious, compassionate, and high impact.

Members of the UNICEF Canada team have access to the following employee benefits:

A COMMITMENT TO WELLNESS

• Minimum 3 weeks of annual vacation (increases with time served) and 1 additional day per year of service (max 30)
• 10 paid sick days and 2 personal days
• 9 to 11 employee wellness days – an additional series of pre-set days off, givenannually to further extend long weekends
• Discounted rate for a GoodLife gym membership
• Access to an Employee and Family Assistance Program

A CULTURE OF LEARNING AND GROWTH

• Access to a comprehensive global learning platform with over 1600 courses, webinars and resources
• Internal leadership development, training, and mentorship programs thatintegrate Anti-Racism and diversity, equity and inclusion principles
• Opportunities to access both local and global stretch assignments

AN INCLUSIVE AND PURPOSE-DRIVEN WORKPLACE

• Centrally located head office in mid-town Toronto with satellite offices in Calgary and Montreal
• Easily accessed by public transit and a short walk from several parking locations
• Inclusive and accessible co-working and meeting spaces designed to foster purpose at every turnand accommodate the diverse needs of employees

A CHANCE TO DO MEANINGFUL AND LIFE-CHANGING WORK

• Under the leadership of a dynamic, accomplished, and experienced executive leadership team,you’ll be part of a diverse and talented Canada team committed to creating meaningful impact while fostering an inclusive and supportive work environment.
• You’ll join a global UNICEF family with a shared commitment to impact the lives of children

How to Apply:

Our Commitment to Inclusive Workplaces and Recruitment

UNICEF Canada is an inclusive workplace and is committed to championing diversity, equity, inclusion and accessibility. Requests for accommodation can be made at any stage of the recruitment process.

At UNICEF Canada, we believe strongly in personal connections and our hiring process is entirely human- driven. We do not use AI or automated systems to review applications or conduct interviews. Each candidate is evaluated by our experienced team to ensure a fair and thoughtful hiring experience.

How to Apply

Please submit your resume and cover letteras one document to [email protected] by 11:59PM EST on October 10, 2025. Please include your salary expectations in your cover email and reference Bilingual Donor Engagement Officer (Toronto) in the subject heading.

UNICEF Canada thanks all applicants for their interest in this opportunity, however, only those selected for an interview will be contacted. Consistent with our Child Safeguarding Policy, all successful candidates must receive clearance by a police background check (including a vulnerable sector screen)