Bilingual Volunteer Engagement Officer

The Volunteer Engagement Officer is an integral part of the Philanthropy and Public Engagement Team with a direct connection to the Volunteer Mobilization Team. The Officer is the key strategist in designing and implementing a program to engage returned volunteers in advancing gender equality.  Crossroads is seeking a creative, tech savvy self-starter with hands on experience in mobilizing people to take action.  Reporting to the Senior Manager, Philanthropy and Public Engagement, the position provides cross-functional support across the organization to mobilize and engage Crossroads’ stakeholders in public engagement initiatives, specifically initiatives related to gender equality and international cooperation. Fluency in English and French is required. This role will be pivotal in supporting returning and past volunteers to engage Canadians in a movement to reduce poverty and advance equality for women and girls in some of the world’s poorest countries.

Key target audiences include returning overseas volunteers, influential Canadian women leaders, and Canadian program partners. The incumbent will be responsible for the development and implementation of processes, approaches, and systems to facilitate the engagement of stakeholder groups, such as Canadian and international volunteers, Canadian partner organizations, and Crossroads’ staff and Board as Gender Equality Champions and to undertake public engagement activities to ensure that Crossroads is at the forefront of international volunteering. As a member of the Philanthropy and Public Engagement team and working in close collaboration with the Volunteer Mobilization Team, they will manage the development and roll-out of an alumni engagement strategy to advance gender equality, including an annual conference. Notably, they will lead the development and maintenance of an on-line tool kit of public engagement activities differentiated across stakeholder groups. This position has key responsibilities for cross-cutting and multidirectional responsibilities linked to quality assurance, improved services, and innovation to help reinforce Crossroads’ capacity to support volunteers, staff, and partners. The incumbent will ensure that all volunteers receive public engagement training and ongoing support prior to, during and post-mandate, plus that their public engagement activities are tracked.

This year, Crossroads has the exciting opportunity to co-host a renowned international conference that brings together volunteer agencies from around the world. The Volunteer Engagement Officer will be instrumental in the planning and implementation of this conference. In collaboration with various teams, they will produce an innovative and engaging program that will inspire change, collaboration, and the fulfillment of the 2030 Sustainable Development Goals.


The following main responsibilities are indicative only and may change over time:

1. Public Engagement Strategy and Tools (40%)

  • Lead the development of and update the Alumni Volunteer Engagement Strategy with a key focus on advancing gender equality involving key organizational stakeholders
  • Lead the development of and maintain the Gender Equality Engagement online tool kit

2. Annual Public Conference (25%)

  • Plan and implement an annual international conference focused on inclusive volunteering for global equality and ensure participation across stakeholder groups

3. Public Engagement Initiative Support (30%)

  • Lead in the strengthening of public engagement training tools and approaches for stakeholders, including Canadian and international volunteers, Canadian partner organizations, and Crossroads’ staff and Board
  • Lead in the strengthening and development of ongoing support processes for stakeholders engaged in public engagement initiatives, particularly for volunteers prior to, during and post mandate
  • Support in the development of a Volunteer Engagement Guide for Crossroads’ staff, as well as partner organizations
  • Establish systematic tracking of alumni volunteer retention and their public engagement initiatives

4. Other Duties as Required (5%)

  • Support organizational goals and objectives as part of the strategic and operational plans, including promotion of living Crossroads’ organizational values
  • Contribute to the ongoing emphasis of process improvements, including current projects within the Philanthropy and Public Engagement, and Volunteer Mobilization teams


  • Post-secondary degree or diploma in Communications or related field, or equivalent experience
  • Minimum of three (3) years alumni, volunteer, or public engagement experience
  • Hands-on experience in developing and implementing public engagement strategies and campaigns
  • Experience in developing and maintain public engagement tools and resources
  • Experience with conference and/or event planning and implementation
  • Experience providing coaching and training to volunteers
  • Knowledge and understanding of public engagement best practices for various stakeholder groups, with volunteers a strong asset
  • Knowledge and understanding of gender equity work
  • Previous experience within a not-for-profit environment is an asset
  • Previous experience in international development and/or volunteer organizations preferred
  • Proficiency in Office 365, WordPress, CMS, HTML, knowledge of Adobe creative suite required, and knowledge of Google Analytics, AdWords, video, design and editing software is an asset
  • Bilingualism (French and English) required


  • Commitment to growth and development
  • Commitment to anti-racism, anti-oppression, inclusion, equity/equality, diversity, and empowerment
  • Commitment to women’s rights and experience in integrating a gender analysis
  • Innovation, creativity, collaboration
  • Organized self-starter, ability to manage competing deadlines in an effective manner to meet tight deadlines
  • Must be able work independently and effectively collaborate within a team across multiple geographic locations
  • Adaptive and tolerant to uncertainty
  • Client- and service-oriented
  • Strong organizational, administrative, communication & interpersonal skills


How to Apply:

If you are interested in joining a dynamic international development organization, please submit your résumé and cover letter in one document (Word or pdf) before 5pm on October 8, 2021 by e-mail to [email protected]. Applications must include “Volunteer Engagement Officer – Your Name” in the subject line of the e-mail. All applications received after the deadline will not be considered.

Crossroads is an equal opportunity employer.  Recruitment and selection procedures reflect this commitment. Crossroads is committed to diversity in the workforce and individuals from all minority groups are encouraged to apply.

We thank all applicants in advance, however only those selected for an interview will be contacted.


September 24, 2021


October 8, 2021


Full-time Permanent




Crossroads International