Community Engagement Specialist

Report To: Director of Development

Location: Toronto, ON (Hybrid)

Job Type: Full-Time, Permanent

Start Date: May 2023

Work Hours: 37.5 hours per week

Salary: CAD 45K – 50K per annum

ABOUT ACTION AGAINST HUNGER

Founded in 1979, Action Against Hunger is a global humanitarian organization that takes decisive action against the causes and effects of hunger. Our mission is to save the lives of severely malnourished children while helping communities become self-sufficient. Recognized as a world leader in the fight against malnutrition, Action Against Hunger has pursued its vision of a world without hunger for almost four decades, combating hunger in emergency situations of conflict, natural disaster, and chronic food insecurity. With more than 8,000 staff in nearly 50 countries, our programs in nutrition, food security, livelihoods, water, sanitation, and hygiene, reach more than 20 million people each year.

ABOUT ACTION AGAINST HUNGER CANADA

With an annual Budget of $35million and staff strength of nearly 40 people, Action Against Hunger Canada (est. in 2006) works tirelessly in the fight against hunger globally through our specialized nutrition technical programs that build the knowledge and skills of nutrition and public health professionals worldwide for the detection, treatment and prevention of malnutrition. We are a leading recipient of funding from Global Affairs Canada (GAC) and advocate for changes to policy and practice in support of better nutrition and increased food security. Our collaborative programmatic model brings together communities, civil society, government, and the international assistance community to work jointly on fundamental public health issues that contribute to hunger in this world.

Our leading-edge programs have been built on the foundations of technical excellence, rigor and innovative practice over many years. We are experts in nutrition information systems, emergency nutrition and gender equality. Action Against Hunger Canada plays a hosting role to two significant global programs (SMART and the Global Nutrition Cluster Technical Alliance’s Support Team) that provide guidance, tools and training in the areas of nutrition data collection and analysis and best practices for emergency nutrition service delivery for hundreds of Governments, civil society organizations and international organizations worldwide. Our programs support the capacity of public health professionals who deliver lifesaving and long-term initiatives in communities globally. We also work towards sustainable transformative health system strengthening in all our efforts to ensure a long- lasting impact together with our partners, including members of the Humanitarian Coalition. As a member of the Action Against Hunger International Network, we also provide a range of technical support for the mainstreaming of gender equality across our programs and operations world-wide. Our commitments towards a gender transformative approach are integrated in our core health programming and our technical support to our International Network.

To learn more about Action Against Hunger, visit our website at www.actionagainsthunger.ca

ABOUT THE ROLE

As part of the Development Team, the Community Engagement Specialist will be responsible for engaging with our community on social media channels to post content, resolve issues, provide information and be an ambassador of the organization. They will also be responsible for the timely and accurate processing of gifts including inputting gifts into the database and preparation of gift acknowledgments with respect to fund development and donor stewardship. This position reports to the Director of Development and works closely with the Digital Marketing Officer, Fundraising Officer, and Communications Officer.

JOB RESPONSIBILITIES

Social Media – 30%

• Set and implement social media and communication campaigns to align with marketing strategies.
• Provide engaging text, image, and video content for social media accounts.
• Respond to comments and queries in a timely manner.
• Monitor and report on feedback and online reviews.
• Organize and participate in online events to build community and boost brand awareness.
• Coordinate with internal teams to ensure brand consistency.
• Build relationships with donors, prospects, and influencers.
• Stay up to date with digital technology trends.

Gift Processing – 30%

• Handle incoming donor inquiries/requests by telephone, mail, and email.
• Manage data entry and gift processing for donations.
• Update, review, and amend donor database records and templates as required.
• Process and track individual records in the organization’s CRM database.
• Draft personalized correspondence as required.
• Process charitable tax receipts for donors.

Donor Relations and Stewardship – 25%

• Write and process thank you letters for donors.
• Conduct warm thank you calls to new and current donors on a weekly basis.
• Conduct research to identify donor prospects, including foundations and individual donors.
• Work with the Director of Development to prepare donor proposals, reports, presentations, collateral and donor correspondence.
• Assist with stewardship and fulfillment obligations for foundations and donors.

Administration – 15%

• Oversee budgeting support in creating purchase orders and tracking weekly or monthly expenses.
• Work with the Finance Department to close necessary POs once invoices have been received

Requirements

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in communications, business, journalism or in a relevant discipline.
• Hands on experience with social media management for brands.
• Experience working in complex environments with a high degree of organizational effectiveness.
• Experience in a customer-facing role.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER ATTRIBUTES

• Exceptional written and oral communication skills in English (fluency in French is an asset).
• Good customer service and interpersonal skills.
• Ability to interpret website traffic and online customer engagement metrics.
• Knowledge of online marketing and marketing channels.
• Strong attention to detail and ability to multitask.
• Ability to develop creative, engaging and original content for social media platforms.

WORK CONDITIONS

• Office setting or work from home.
• Required to be seated whilst completing computer and desk-based tasks for long periods.
• May be required to work irregular business hours, particularly in times of crises and emergencies.

Action Against Hunger Canada is committed to the creation of a diverse and inclusive workplace. Therefore, we actively encourage applications from BIPOC, LGBTQ2S+ community, persons with disabilities and other equity-deserving groups. If you are invited to continue the selection process, please notify our human resources representative of any accommodation or special measures that you may require.

Action Against Hunger Canada is committed to promoting the well-being of people around the world and focuses its efforts on saving lives through the elimination of hunger. To that end, we uphold the principles of Independence, Neutrality, Non-discrimination, Free and Direct Access to assistance, Professionalism, and Transparency in all our operations. We have ZERO TOLERANCE towards any behavior violating our Code of Conduct, including workplace violence, harassment, sexual harassment, any form of exploitation or abuse, corruption, fraud, and any behavior lacking integrity.

Action Against Hunger Canada is committed to safeguarding children and adults in the communities where we work. Our safeguarding commitment is to ensure that children and adults are protected from both deliberate and unintentional harm or abuse caused by Action Against Hunger staff, including the Prevention from Sexual Exploitation and Abuse (PSEA).

In an effort to safeguard children and adults in communities that we work with, our offers of employment and volunteering are conditional on successfully clearing background checks that may include, but are not limited to, criminal record, vulnerable sector, and employment reference checks.

BENEFITS

• Vacation: 1-2 years: 3 weeks, 2-4 years: 4 weeks, 5+ years: 5 weeks
• Comprehensive Health Insurance Plan (after 3 months of employment)
• Retirement Savings Plan (after 1 year of employment)
• 13 paid holidays per year
• Paid time off (Personal and Sick Days)

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How to Apply:

If you are interested in this position, please apply online by April 28, 2023, using the following link: https://apply.workable.com/acfcanada/j/5A1B2A1486/

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.