Digital Marketing Specialist

Location: Ottawa, Ontario (with remote work in Ontario possible)
Reports to: Manager, Communications
Status: Permanent, Full-time
Bargaining Unit Status: Included
Classification: Band 4
Language requirements: Bilingualism (English and French) is preferred
Eligibility: Local National; must be legally entitled to work in Canada

The Digital Marketing Specialist works with the Manager Communications to develop, maintain and administer successful digital communications including website management, social media, online fundraising, recruitment, e-newsletter development, marketing materials and data management for Cuso International. Working collaboratively with other departments, this position helps to promote the organization and support fundraising through various online platforms.

Job Function:


  • Oversee the day-to-day requirements of the Cuso website and ongoing management, including ensuring brand consistency (visual and written) as well as monitoring and evaluating website analytics
  • Conduct search engine optimization, search engine marketing and targeted keyword campaigns as needed (organic and paid), as well as managing the Google Ad Grants account
  • Participate in the strategy, development, deployment and analysis of digital communications including newsletters, fundraising appeals and email campaigns using Blackbaud Luminate software and Raisers Edge CRM software
  • Coordinate social media messaging and moderate platforms (Facebook, LinkedIn, Instagram, Twitter and YouTube) including engaging with followers as appropriate, ensuring brand guidelines and policies are being followed, and reporting on analytics.
  • Make recommendations for annual budgets and expenditures in support of the digital communications portfolio.
  • Ensure brand standards style consistency on all digital content.
  • Coordinate with Cuso International’s web support provider and other digital suppliers.
  • Manage and update e-subscriber lists

The Digital Marketing Specialist is expected to work effectively as part of the Cuso staff team and in particular to:

  • Contribute to the general discussion of issues relating to Cuso International’s communications and marketing program.
  • Participate in cross-team projects in support of organizational objectivesTake direction and manage multiple projects simultaneously.
  • Be creative in finding solutions to challenges and demonstrate initiativeBe flexible and willing to help with a wide range of tasks.
  • Work independently within larger team.
  • Undertake specific additional responsibilities from time-to-time, as may be agreed upon with the Manager, Communications.

Job Requirement:



  • Minimum 5 years’ direct experience working in digital communications and marketingA post-secondary degree or diploma in a related field.
  • Experience in digital fundraising principles and objectives.
  • Prior experience working with CRM (Customer Relationship Management) tools e.g., Raisers Edge and CMS (Content Management Systems) e.g., Blackbaud Luminate on a daily basis.
  • Extremely comfortable/knowledgeable in executing email marketing using Luminate online software.
  • Experience in successfully implementing and monitoring web strategy.
  • Good understanding of WordPress and web design.
  • Experience monitoring and evaluating digital analyticsAttention to detail, including ability to proof-read and edit.
  • Demonstrated understanding of internet search engine optimization and marketing.
  • Effective interpersonal skills and ability to exercise tact and discretion.
  • Attitudes and behaviours that show respect for diversity.
  • Able to work productively and professionally in a remote-work arrangement within an already established and safe home office, if applicable to location, and within commutable distance by ground to the Ottawa office.


  • French
  • Experience with Adobe Creative Suite

How to Apply:

If Cuso International sounds like the kind of organization that you would like to work for and you have the qualifications for this job, we certainly would like to hear from you!  Expressions of interest should be sent in English. Your résumé and one-page cover letter should demonstrate how you meet all the essential and any desirable qualifications. Please click the "Apply to Job" button to submit your application quoting competition DMS2021-13 by 4:30 PM EST April 8, 2021, for bargaining unit members or by 11:59 PM EST April 11, 2021, for external candidates. 

Please note that a confirmation email will be generated once you submit your application, but it may be directed to your spam or junk folders of your email inbox.  

Accommodations will be provided at all stages of the hiring process; we ask applicants to make their needs known in advance. Thank you for your interest in Cuso International.


March 30, 2021




Full-time Permanent