Programs Officer

POSITION DETAILS:

Purpose:

Are you passionate about driving impactful programs and ensuring excellence in data management? The Programs Officer is a key member of the Effect Hope team building sustainable, locally-led solutions that improve mental, physical, and social well-being for people affected by neglected tropical diseases.

As our Programs Officer, you’ll play a pivotal role in coordinating information and data across the Department, while leading efforts to monitor and evaluate our initiatives. You’ll help strengthen our internal systems, support the development of compelling proposals, and champion the delivery of high-quality programs—all while ensuring compliance with CRA and grant funder regulations. Join us to make a meaningful difference through innovative program management and continuous improvement!

Reports To: Senior International Programs Manager
Job type: Full time, 18-month contract
Salary Range: $58,000-$70,000 + benefits and pension
Location: This role is offered as a remote or home-based hybrid position, based in Canada. Candidates should be legally entitled to work in Canada.

RESPONSIBILITIES
Program Management

• Build and maintain relationships with partner organizations and institutional/ statutory
  donors in applicable countries/regions of responsibility.
• Summarize discussion points, decisions and action items emerging from meetings with
  partners.
• Manage project sites on Sharepoint, ensuring appropriate access is maintained and
  documents are up-to-date.
• Assist in setting the annual budget for the programs in the applicable countries/ regions
  of responsibility.
• Develop and review partner funding agreements, contract terms, amendments, etc.
• Develop annual workplans with implementation partners, manage and monitor budgets,
  activities, progress and expenditures to ensure projects meet the desired outcomes and
  objectives.
• Ensure all contractual requirements relating to ongoing institutional/statutory grants in
  the applicable countries/regions of responsibility are met.
• Plan regular communications with and between all partners and other external parties.
• Review quarterly, mid-year and annual reports and provide feedback.
• Collect quality reports from Partners to be utilized by the Fundraising team.
• Ensure the submission of high-quality reports is delivered to external Funders in
  collaboration with other team members.
• Carry out country visits of up to 12 weeks per year.
• Write/provide relevant project information for fundraising and communications.
• Provide technical support and feedback on project documents (gender and equity
  strategy and plans, communication plans and community engagement plans,
  participatory methods)
• Assist with planning for evaluation of projects, including review of country evaluation
  reports.
• Manage fund transfer payments and track planned vs actual; collect and submit request
  forms to Finance.

Monitoring and Evaluation

• Work with the VP, International Programs and team members to ensure all projects have
  a mechanism for regular monitoring and reporting of results, including the coordination
  of project evaluations, and contribution to Effect Hope’s knowledge management
  system.
• Ensure all projects have project funding agreements in place, as well as corresponding
  annual work plans and budgets.
• Ensure project results are compiled and prepared for use by Marketing and Development
  departments and provide relevant program information for fundraising and
  communications work.
• Develop results-based tools that support programs and Partners.
• Work with colleagues to contribute to standardized quality performance indicators for all
  projects.

Financial Management

• Maintain relevant financial information for International Programs (IP), including grant
  payment schedules and remittances, and other department expenses
• Prepare for audits, reports and presentations to Board of Directors
• Support the International Programs team in budget preparations and financial reporting
  for international programs

Proposal Development and Grant Management

• Participate in the development of funding proposals to donors, institutions and foundations.
• Collaborate with International Programs team in joint initiatives to identify and develop
  new projects and proposals with colleagues/partners in the field.

Administration

• Assist in the preparation of project funding agreements.
• Lead the department‘s archiving and filing of electronic and paper documents in accordance with knowledge management and financial systems.
• Support documentation of evidence and learning from programs for use with a range of
  stakeholders.
• Participate in team and organizational meetings.
• Manage the department’s calendars: meetings, travel, vacation, etc.
• Update and maintain the department’s list of contacts.
• Manage travel arrangements for IP team members as required and coordinate travel arrangements for partners visiting Canada.
• Other responsibilities not outlined above which are commensurate with a role of this nature and which have been discussed and agreed with your supervisor.

QUALIFICATIONS/QUALITIES

• Demonstrate a strong commitment to Effect Hope’s Vision, Values and Mission as it
  seeks to support and speak out about inclusive development.
• Displays cultural, gender, religious, race, nationality/ethnic and age sensitivity and respect.

Education

• Master’s degree in Public Health, Epidemiology, International Development or Social
  Sciences.

Experience

• Proven experience in monitoring and evaluation concepts and methods and data management.
• Experience in financial management including program budgeting and financial reporting.
• Experience developing proposals for institutional funders such as GAC, USAID, UKFCDO,
  etc.
• Prior experience in securing institutional grant funding.
• Experience developing concept notes, white papers or discussions papers.
• Minimum 2 years’ experience working with health projects and partners in Africa or South Asia.
• Experience living in a low/middle income country.

Knowledge, Skills and Abilities

• Demonstrated knowledge to apply Results Based Management Tools and concepts.
• Excellent command of written and spoken English. The ability to speak and comprehend French is desirable.
• Strong Microsoft Office and IT skills.
• Ability and willingness to undertake overseas travel.
• A commitment to the mandate of Effect Hope and Christian ethics.
  

COMPETENCIES

Analytical & Critical Thinking / Problem Solving – Applies systematic, logical reasoning when
analyzing and interpreting data and information; considers the various issues and components
of the problem/situation, develops sequential steps to address the situation, and determines
rational timeframes and priorities; considers the issue from various angles, develops multiple
solutions, and adapts approach as required.

Planning and Organizing / Results and Service Orientation – Manages multiple priorities under tight deadlines and works well under pressure; uses superior attention to detail; responds to job related commitments by meeting deadlines and being reliable; always displays professionalism, respect, and dignity in daily interactions; follows through on commitments and responds to inquiries, e-mails, requests, and complaints in a timely manner; ability to work well without close supervision and also take direction as required; continuously adapts priorities and responsibilities in response to changing needs; operates with high attention to detail and provides a level of service and assistance that is consistent with organizational guidelines and practices; reviews work to ensure a quality product is delivered.

Communication – Superior verbal and written skills with a confidence in public speaking to a
wide range of audiences with varied cultural backgrounds; identifies and presents information
that will motivate, persuade, engage, or influence others; uses several different arguments or
points of view to support a position.

Teamwork – Works cooperatively and effectively with others to reach a common goal; participates in group activities, fostering a team environment; communicates effectively and shares knowledge.

WORKING CONDITIONS

Work Environment – The physical environment requires the employee to work both in inside and outside conditions. Some overtime hours and evening/weekends may be required. Ability to travel domestically and internationally, up to 12 weeks a year (indicative). Will be required to attend work in the office of Effect Hope on a regular basis.

Physical Demands – Fine motor skills will be required using computer equipment and telephone, and processing paperwork daily. Must be physically able to spend a majority of their day in a seated position and using computers.

Mental Demands – Very deadline oriented and fast paced; functions of mental effort include: active listening, data analysis and research, decision making. Successfully manage demands from Manager, peers, and external stakeholders, whether over the telephone or in person.

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How to Apply:

Interested candidates should forward their resume and cover letter to [email protected].

Please state the position title in the email subject line.

Applications will be accepted until the position is filled.